Is there a way to get tickets for a sold out show?
Yes, there are three ways:
1. A limited number of £25 tickets are released every week via an online lottery. Enter here for a weekly chance to win.
2. Keep a close eye on the website for any returned tickets.
3. Try your luck on the day to win access to a pair of front row seats. A strictly limited number of these £10 tickets are released every day.
How does the Daily Lottery work?
A limited number of £25 tickets are reserved for lottery winners at each performance.
The lottery will be drawn every Wednesday for all of the performances in the following week. If you win you have 24 hours to confirm your tickets, if not then you will be entered for the following week’s lottery automatically. To enter the lottery sign up here.
How can I buy Day Seats?
Day seats are located in the front rows of the stalls and cost just £10 each. Day Seats are sold in person from the box office 2.5 hours before the performance starts, which is at 5pm (evenings) or midday (matinees). The opportunity to buy these seats is allocated via a game of chance that takes place in-person outside the Phoenix Theatre. There are 10 Day Seats in total and 5 winners will have the opportunity to buy a pair. For safety and security, the ticket draw is limited to no more than 30 people.
When will I receive my tickets?
When you book we’ll send an order confirmation email with your eTickets attached straight away, sent to the email address registered to your account.
Usually you’ll receive your tickets straight away.
Emails can take up to 48 hours to arrive, depending on your email service.
Don’t forget to check your spam/junk folders. If you cannot find your ticket please Submit a request
What is the show’s running time?
Approx. 2 hours & 45 mins, incl. an interval
Is there an age recommendation?
Recommended for 14+
Are there any Content warnings?
The production includes sudden loud noises, haze and the smoking of herbal cigarettes. It contains xenophobic language, domestic violence, alcoholism, mental health difficulties including anxiety and depression, as well as references to suicide and sexual assault. If you have been affected by any of the issues raised in this production, you can get free support 24 hours a day, 365 days a year from the Samaritans. Visit samaritans.org or call 116 123 for free.
Is there a cloakroom?
Yes for coats and small bags (Charges apply)
Can I book over the phone?
Yes, you can all the Box Office on 03330 096 690 *Calls are charged at standard geographic rates and count towards any inclusive minutes in the same way as calls to 01 and 02 numbers
Can I return or exchange my tickets?
In line with the ATG Tickets refund policy, all tickets purchased are non-refundable unless the show is cancelled or rescheduled. If your booking is not affected by cancellation or rescheduling, we will be unable to issue a refund for your tickets, however you can exchange them by contacting your point of purchase.
What is the venue access policy?
Please ring 0333 009 5399 or visit ATG Tickets
You can also visit the venue website for further information.